Executing routine tasks and promoting quality and efficiency across IT work flow, ITOM (IT Operation Management) plays a crucial role. IT operation management runs behind the scene and is not visible to the end user. It manages all the requirements within the organization by monitoring organization capacity, performance and availability of resources.
What is IT operation management (ITOM)?
Its operation management takes care of technical needs and infrastructural support within the organization. It’s nothing but managing the performance of all services by ensuring availability and capacity. It improves the quality and efficiency of the overall services provided by the organization. It is mainly a service-oriented approach that includes major segments like:
- IT Networking
- End-user support
- IT infrastructure maintenance
- IT operational support
Companies like Opentext specialize in providing the above services.
Functionality of ITOM
The traditional IT operation management keeps the business running by ensuring all the business services are operating properly. It performs mainly three major tasks classified as follows.
- Network infrastructure management
It oversees the internal and external business communication by managing hardware and software components of the infrastructure. It addresses various system components like router, switches, hub software applications, VPN or TCP/IP connection for smooth business operation.
- Server and device monitoring
IT operation management controls the end points like servers, desktops, IoT and mobile applications by regularly maintaining and upgrading them. It controls the process that IT teams use to deploy and implement further. It provides the administration and maintenance support by ensuring smooth network connectivity among the devices.
- Data management
IT operation controls the data management by handling the tasks like data back up and disaster recovery enabling the entire system active with availability and integrity of data. Without this support, seamless operation across the organization is never possible.
- Help desk management
Every business faces critical challenges in dealing with user problems, accepting user requests, and giving prompt responses promptly. Based on the severity of the incidents and the urgency of response, it is essential to sort and prioritize incidents.
ITOM software and tools
IT operation management tools and software help to manage IT resources according to their availability. It helps in better asset management and service mapping. It ensures the smooth operation of routine tasks and provides a positive end-user experience. The major tools are as follows,
- PaaS resources
Platform as a service gives the cloud management facility of maintaining hardware, software and infrastructure. Developers access the resources whenever needed without accessing the underlying infrastructure. It is a cloud computing model that builds, deploys and manages several applications together.
- CMDB (Configuration Management Database)
CMDB is a useful ITOM tool for managing data associated with IT components. It offers users a centralized view of IT assets and service mapping.
- SaaS Management Software
It helps the organization to streamline the IT operation and optimize it according to need. It automates IT tasks by mitigating risk of errors, managing approval workflows for provisioning and deprovisioning requests. It centralizes the entire process and confirms the security of the system.
ITOM deploys, implements and supports IT services all around the organization. The task covers a wide range of services like managing the network, controlling the software application and many more. In today’s modernization, it is an essential tool for providing superior experience to the end user.
Frequently Asked Questions
What are the benefits of ITOM?
It minimizes user impact by predicting issues, automating the process, implementing DevOps, and securing data connection.
How much can it cost?
It can cost approximately around $160 to $200 per month.
What are the ITOM tools?
Examples of ITOM tools are SaaS, CMDB, and PaaS which effectively manage the entire process of any business organization.
also read: Why Expert Roof Inspections Are Crucial After Houston Storm Damage